Hotel Casa Bocana

Worst experience ever! Do not trust them! I asked in advance if we needed a dinner reservation on Christmas and they said no but when we arrived at 6pm from the airport, the service manager refused to serve us. They were full for the rest of the evening. Reception managed to get us in for 830 pm otherwise we had no food the day. Absolutely unacceptable.

Nice hotel. We had an overall good experience: rooms are clean and beautifully designed. Breakfast is not included (personally something they should consider for the price). The hotel’s location is not the best in Huatulco but hopefully it will improve in the next years. The Restaurant is good however a bit pricey. Only one suggestion: the “pasta rellena” (stuffed pasta) is nicely prepared but they only serve you 3 ravioli… a bit expensive for a 300MXN dish especially considering this is not a tasting menu and they sell it as a main dish. Really not acceptable.

Really friendly staff and gorgeous interior but unfortunately I won’t be coming back. This place is perfect for someone that wants to only stay in the hotel: eat and sunbathe exclusively there. The location is very secluded from everything in Huatulco and yes, waking distance to a open sea beach but it’s not really an option to go there since the hotel did not provide working umbrellas even though before booking I called the hotel and confirmed that they did: upon checking-in they mentioned that the wind broke the beach umbrellas they had BUT they also mentioned that any equipment borrowed from the hotel to the beach that was mishandled needed to be payed for…. So following their logic the umbrellas that were damaged were also payed for but still haven’t been replaced, this is not acceptable specially considering the price for a night. The check-in process also needs polishing since you are greeted with a large amount of information in a 15-20 minute speech right under the Huatulco heat, in my opinion a lot of the information given by the check in lady could be delivered in a written way. I think the hotel is beautiful design-wise but for the price it should include breakfast… The restaurant is good but very expensive when you think about the fact that you’re basically forced to have every meal in the hotel since it’s not close to anything else and going anywhere in town has a price of a minimum of 200$ Other details worth mentioning: beach towels always had yellow stains and the common TV room is not really up pair with the price. They back this up by saying that your stay is meant be a “disconnect” but I think this should be optional: if I don’t want to watch tv in my room, I won’t turn it on. Also the room has only black out blinds and no curtains, so it’s either pitch black but windows covered or fully see through windows.